Last updated: [DATE]
This policy explains how [LEGAL NAME] trading as AVPL Computer Services (“we”, “us”) collects and uses your personal information when you use avplcomputers.co.uk or buy from us. We are the data controller for this information. [ICO registration number: [NUMBER]]
Contact for privacy questions: avplcomputers@gmail.com · [POSTAL ADDRESS]
What we collect
- Order and account details: name, billing and delivery address, email, phone number, order history, and company name/VAT number if you give them.
- Payment information: payments are handled by our payment provider. We receive confirmation of payment but not your full card number.
- Messages: anything you send us by email, phone or contact form.
- Website usage: IP address, browser and device information, pages viewed, collected through cookies and server logs.
How and why we use it
- To process, deliver and support your orders, including returns and warranty claims (to perform our contract with you).
- To keep accounting and tax records (legal obligation).
- To prevent fraud and keep the website secure (legitimate interests).
- To answer your enquiries (legitimate interests).
- To send marketing emails, only if you have agreed. You can unsubscribe at any time (consent).
Who we share it with
We share only what is needed with:
- our distribution partner and couriers, to deliver your order;
- our payment provider;
- our website hosting provider (Hostinger) and other IT service providers;
- our accountants, and authorities such as HMRC where required by law.
We do not sell your personal information. Some providers may process data outside the UK; where they do, appropriate safeguards are in place.
How long we keep it
We keep order records for 6 years after the end of the financial year, as required for tax purposes. Other information is kept only as long as needed for the purpose it was collected for.
Cookies
We use essential cookies to run the shop (for example, your basket and checkout). We use analytics or marketing cookies only if you agree to them in the cookie banner. You can change your choice at any time.
Your rights
Under UK data protection law you have the right to access your information, to have it corrected or deleted, to restrict or object to its use, to data portability, and to withdraw consent at any time. To use these rights, email us. We will reply within one month.
If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes
We may update this policy. The latest version will always be on this page.