This policy explains your rights if you change your mind or if a product is faulty. It does not affect your statutory rights as a consumer.
Changing your mind (14-day cancellation)
If you are a consumer, you can cancel your order for any reason within 14 days from the day you receive the goods. To cancel, tell us clearly by email to avplcomputers@gmail.com, including your name, order number and the items you want to return.
- You must then return the goods within 14 days of telling us that you are cancelling.
- Unless the item is faulty, you pay the cost of returning it. Please use a tracked and insured service.
- We will refund the price paid and the standard delivery charge within 14 days of receiving the goods back (or proof that you sent them).
- We may reduce the refund if the goods have been handled more than necessary to check them, for example if they show signs of use, are damaged, or are missing accessories, manuals or original packaging.
The right to cancel does not apply to software, licences or digital content that has been unsealed or activated, or to products made or configured to your specification.
Faulty or not as described
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
- Within 30 days of delivery you can reject a faulty item and get a full refund.
- After 30 days and within 6 months, we will first offer a repair or replacement. If that is not possible or does not fix the problem, you can ask for a refund or a price reduction.
- After 6 months, you may still have rights, but you may need to show that the fault was present when the goods were delivered.
Many products also come with a manufacturer’s warranty. We can help you contact the manufacturer, but this does not replace your rights against us.
If an item is faulty, we pay reasonable return costs. Please contact us first so we can arrange the return.
How to start a return
- Email avplcomputers@gmail.com with your order number, the item, and the reason for the return.
- We will reply with a returns number and the return address.
- Pack the item securely, ideally in its original packaging, and include the returns number.
Please do not send items back without contacting us first, as they may be delayed.
Business customers
If you buy as a business, the 14-day cancellation right does not apply. Faulty goods are handled under the manufacturer’s warranty and our Terms and Conditions.